Privacy Policy —
SlotGaram Data Commitment

SlotGaram ("we", "us", "our", or "the Platform") is committed to protecting the personal data and privacy of all individuals who use or interact with our online gaming platform at slotgaram.cam. This Privacy Policy sets out a transparent and comprehensive account of how we collect, use, store, share, and safeguard personal information in connection with the operation of SlotGaram's services.

This Policy applies to all registered players, visitors to the SlotGaram website, and any other individuals whose personal data we process in connection with the provision of our services. Our services include online slot gaming, live dealer casino tables, sports betting — covering events such as Liga Super Malaysia, EPL, UFC, and international eSports tournaments — as well as VIP loyalty programmes, promotional offers, and ancillary customer support functions.

By registering an Account on the SlotGaram platform, depositing funds, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living natural person, directly or indirectly — including name, identification number, location data, online identifier, or factors specific to that person's identity.
• "Processing" means any operation performed on Personal Data, whether automated or manual — including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
• "Data Controller" means SlotGaram, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of SlotGaram, under a binding data processing agreement.
• "User" / "Player" means any individual who has registered an Account on the SlotGaram platform or otherwise uses our services.
• "Sensitive Personal Data" means a sub-category of Personal Data warranting heightened protection, including financial account details, identity document information (e.g., MyKad number), and biometric or health-related data.
• "KYC Documents" means identity verification materials submitted by a User in fulfilment of Know Your Customer obligations, including copies of government-issued identification and selfie photographs.
• "Cookie" means a small text file stored on a User's device by their web browser, used to retain session state, preferences, or analytical information.

SlotGaram collects the following categories of personal data in the course of providing its services:

• Full legal name (as appearing on your MyKad or other official identification document)
• Date of birth (used to verify compliance with the 21+ age requirement)
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Email address and mobile phone number
• Username and encrypted password hash
• Nationality and country of residence

• Copy of government-issued identification document (e.g., Malaysian MyKad — front and back)
• Selfie photograph submitted for liveness verification
• Proof of residential address (if required for enhanced due diligence)
• Source-of-funds documentation (requested in specific circumstances for large withdrawal transactions)

• Deposit and withdrawal transaction records, including amounts in MYR and cryptocurrency equivalents
• Payment method identifiers (e.g., last four digits of bank account, e-wallet registered number for Touch 'n Go eWallet, Boost, GrabPay, or cryptocurrency wallet addresses for BTC, ETH, USDT, BNB)
• Transaction timestamps and processing status records
• Bonus and promotional transaction records

• Game session records, including games played, bet amounts, results, and session durations
• Sports and eSports betting market selections, stake amounts, and settlement outcomes
• VIP tier status, loyalty points balance, and programme tier progression history
• Responsible gambling tool settings (deposit limits, session reminders, self-exclusion status)

• IP address and approximate geolocation derived therefrom
• Device type, operating system, browser type and version
• Session tokens and authentication logs
• Cookies and similar tracking technologies (see Section 10)

• Records of live chat interactions with our support team
• Email correspondence initiated by you or sent by SlotGaram to you
• Complaint and dispute records

We collect personal data through the following primary channels:

SlotGaram processes personal data only where a valid legal basis exists for doing so. The legal bases upon which we rely are set out below, together with the corresponding processing activities:

• Performance of a contract: Processing necessary to create and manage your Account, process deposits and withdrawals, deliver game services, administer VIP tier benefits, and respond to support enquiries. Without this processing, we are unable to provide our services.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) legislation, counter-terrorism financing (CTF) requirements, KYC obligations, financial record-keeping requirements, and cooperation with law enforcement or regulatory authority requests.
• Legitimate interests: Processing carried out to protect the security and integrity of the Platform, detect and prevent fraud, prevent multi-accounting, conduct responsible gambling monitoring, improve Platform performance, and send service-related communications. We balance our legitimate interests against your rights and freedoms before relying on this basis.
• Consent: Where we rely on consent — for example, to send you promotional communications about bonuses, new game releases, or eSports betting market updates — you may withdraw your consent at any time by contacting our support team or adjusting your Account notification preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

We use the personal data we collect for the following purposes:

• To create, verify, and maintain your SlotGaram Account
• To process deposit and withdrawal transactions via your chosen payment method (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency channels)
• To conduct KYC and identity verification procedures prior to withdrawal processing
• To deliver all gaming and betting services, including slot machines, live dealer tables, sports betting, and eSports wagering
• To administer the SlotGaram VIP Programme, process loyalty points, and apply tier-based rewards including birthday bonuses and referral rewards
• To detect, investigate, and prevent fraud, money laundering, multi-accounting, and other prohibited conduct
• To monitor and enforce compliance with our Terms & Conditions and Responsible Gambling Policy
• To provide responsible gambling tools and to monitor for indicators of problem gambling behaviour that may warrant intervention
• To operate our 24/7 customer support service
• To send transactional communications (account notices, withdrawal confirmations, security alerts)
• To send promotional communications where you have provided consent or where permitted under applicable law (e.g., notifications about bonus offers, new game releases, Liga Super Malaysia betting markets)
• To improve Platform functionality, conduct analytics, and develop new features
• To comply with all applicable legal and regulatory obligations

SlotGaram does not sell, rent, or commercially transfer your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the following limited and controlled circumstances:

• Service providers and data processors: We engage trusted third-party service providers to perform functions on our behalf, including payment processors (for the facilitation of transactions via DuitNow, FPX, e-wallet networks, and cryptocurrency platforms), identity verification specialists (for KYC processing), data hosting and cloud infrastructure providers, and fraud detection technology partners. All such providers operate under binding data processing agreements and are prohibited from using your data for any purpose other than the specific service they provide to SlotGaram.
• Game content providers: To the extent necessary to deliver game sessions, limited session data (such as player identifiers and bet amounts) may be shared with our licensed game content providers. These providers are prohibited from using this data to market directly to you or for any purpose beyond the delivery of game functionality.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required by applicable law, court order, or legally enforceable governmental request. We will also disclose data where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of SlotGaram, our players, or the public.
• Anti-money laundering compliance: We are required by applicable law to file Suspicious Transaction Reports and to cooperate with financial intelligence unit investigations. Such disclosures are made without notice to the affected individual where legally required.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of SlotGaram's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. We will notify you of any such transfer and of any resulting material changes to this Policy.

In all cases of data sharing, SlotGaram applies appropriate contractual, technical, and organisational safeguards to protect your personal data.

SlotGaram retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following indicative retention periods apply:

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to any identifiable individual.

SlotGaram implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the SlotGaram platform
• Encrypted storage of all sensitive personal data and KYC documents at rest
• Access controls limiting internal access to personal data to authorised personnel with a demonstrable operational need
• Two-factor authentication available for all player Accounts (strongly recommended)
• Regular penetration testing and security auditing by independent cybersecurity specialists
• 24/7 fraud monitoring and anomaly detection on Account activity and payment transactions
• Incident response procedures enabling rapid containment and notification in the event of a data security incident

While SlotGaram employs industry-standard security practices, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials. If you suspect that your Account has been accessed without your authorisation, contact our support team immediately.

SlotGaram uses cookies and similar tracking technologies to operate the Platform, improve user experience, maintain session security, and conduct analytics. We do not use cookies for cross-site advertising or for selling data to third-party advertisers.

• Strictly Necessary Cookies: Essential for the Platform to function. These enable session management, authentication, and security features. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as display language, currency selection, and notification settings to personalise your experience.
• Analytical Cookies: Collect anonymised or pseudonymised data about how players use the Platform — such as which game categories are most visited or where session drop-offs occur — to enable us to improve functionality.
• Security Cookies: Used to detect and prevent fraudulent activity, including detection of suspicious login patterns, bot activity, and multi-accounting attempts.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may impair Platform functionality, including the ability to maintain a logged-in session. Strictly necessary and security cookies cannot be disabled through browser settings, as they are integral to the secure operation of the Platform.

As a registered player and as an individual whose personal data we process, you hold the following rights in respect of your data. To exercise any of these rights, please contact us using the details set out in Section 15.

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is processed, the legal basis for processing, and the categories of third parties with whom it has been shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. You are also able to update certain Account details directly from your Account dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to overriding legal obligations — for example, we are required to retain transaction records for a minimum of seven years for AML compliance purposes and cannot delete these upon request.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute is pending resolution.
• Right to Data Portability: Where processing is carried out on the basis of your consent or contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including the use of your data for marketing purposes. Such objections will be assessed on a case-by-case basis.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

We will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

SlotGaram strictly prohibits access to and use of the Platform by any person under the age of 21. We do not knowingly collect, process, or retain personal data relating to individuals under 21 years of age. Age verification is a mandatory component of our KYC process, and access to the Platform is restricted pending successful completion of age verification.

If SlotGaram becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and to close the associated Account. If you are a parent or guardian and believe that your child has registered on the Platform, please contact us immediately at [email protected].

We encourage parents and guardians to make use of available parental control and internet filtering tools to prevent minors from accessing online gambling platforms. For information about responsible gambling tools applicable to adult players, see our Responsible Gambling Policy.

In the course of providing our services, personal data may be transferred to and processed in countries or territories outside of Malaysia. Such transfers may occur where our third-party service providers — including cloud infrastructure providers, payment processors, and identity verification partners — are located in other jurisdictions.

Where personal data is transferred outside of Malaysia to a country that does not provide an equivalent level of data protection, SlotGaram will implement appropriate safeguards to ensure that your data remains protected in accordance with applicable privacy standards. These safeguards may include, but are not limited to, contractual clauses between SlotGaram and the relevant data recipient that require equivalent protection standards to those described in this Policy.

By using the SlotGaram Platform, you acknowledge and consent to your personal data being transferred, stored, and processed in the manner described in this section.

SlotGaram reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform services. When material changes are made to this Policy, we will notify registered players by email to the address associated with their Account, and/or by displaying a prominent notice on the Platform.

Your continued use of the SlotGaram Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. The "Last Updated" date displayed at the top of this page indicates when the current version was published. We encourage you to review this Policy periodically.

If you do not accept any material changes to this Policy, you should cease using the Platform and contact our support team to close your Account. Any data already collected will continue to be handled in accordance with the version of this Policy that was in force at the time of collection, to the extent required by applicable law.

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which SlotGaram processes your personal data, please contact our Data Privacy team through the following channels:

We will acknowledge receipt of all formal data rights requests within 2 business days and aim to resolve them fully within 30 calendar days. For related policies, please refer to:

• Terms & Conditions — Full platform rules and player obligations
• Responsible Gambling Policy — Player protection tools and support resources
• Frequently Asked Questions — Quick answers on Account, payments, and more